Yes, 100% free. Every HearSilk order includes professional programming by our licensed audiologists. No hidden fees, no surprises — ever.

After you order, our audiologists program your hearing aids based on your hearing loss level. The device is tested, quality checked, and shipped — already optimized and ready to use.

Yes. If the programming needs adjustment after wearing your hearing aids, contact our support team and we will work with you to get the perfect fit.

An audiogram is recommended for accurate programming and the best possible fit. If you already have a recent hearing test, simply send it to our hearing care team after placing your order. If you don't have one, contact us and we'll guide you through the next steps.

Browse our collection, select your hearing aid, and check out securely. We accept all major credit cards, HSA/FSA cards, and PayPal.

Absolutely. Our store uses SSL encryption. All payments are processed securely through Shopify — we never store your card details.

Most orders arrive in 3–5 business days. After programming (1–2 days), your hearing aids ship from our US warehouse via tracked carrier.

Yes, completely free Across. You will receive a tracking number by email as soon as your order ships.

Currently we ship within the United States only, including all 50 states.

Contact our support team within 30 days of delivery. We will provide a prepaid return label and process your full refund promptly.

Yes — full refund, no restocking fees. Return in original condition within 30 days and you receive 100% of your purchase price back.

Yes. All hearing aids we sell — Phonak, Oticon, Signia, Widex, and ReSound — are FDA-registered devices used in audiologist clinics. Same quality, fraction of the price.

We carry Phonak, Oticon, Signia, Widex, and ReSound — the world's leading hearing aid brands at direct-to-consumer prices.

Use our hearing loss level filter on the product page. Still unsure? Contact our support team — we will help you choose the perfect model.