Shipping policy
Thank you for shopping with Hearsilk.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.
United States Shipping
We offer FREE standard shipping on all orders delivered within the United States, including all 50 states.
Estimated delivery time:
- Processing Time: 1–3 Business Days
- Transit Time: 2–5 Business Days
Most US orders are delivered within 3–8 business days from the date of purchase. Shipping times are estimates and are not guaranteed.
International Shipping
International orders are shipped via trusted carriers such as DHL Express, FedEx, or UPS.
Estimated delivery time:
- Processing Time: 1–3 Business Days
- Transit Time: 3–7 Business Days
A flat international shipping fee of USD 95 applies to international orders unless otherwise stated during checkout or as part of a promotional offer.
Customs Duties and Taxes
International shipments may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise specified at checkout.
Shipping Delays
Delivery times are estimates only and may be affected by customs clearance, carrier delays, weather conditions, holidays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.