Overview

HearSilk operates this store and website — including all content, features, products, and services — to provide you with a curated hearing care shopping experience (the "Services"). Our Services are hosted and powered by Shopify.

This Privacy Policy describes what personal information we collect, why we collect it, how we use and share it, and what rights you have over it. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

This website is intended for use by adults only. By using our Services, you confirm that you are at least 18 years of age.

Information We Collect

"Personal information" means any information that identifies or can reasonably be linked to you. Depending on how you use our Services, we may collect the following:

Contact details: your name, email address, phone number, billing address, and shipping address.

Payment information: credit or debit card details and transaction data. All payment processing is handled securely by Shopify and its authorized payment partners — we do not store full card numbers on our own systems.

Account information: username, password, security questions, and preferences, if you create an account.

Order and transaction data: items you view, add to cart, purchase, return, or cancel, and your order history.

Communications: messages you send us, including customer support inquiries.

Device and usage data: IP address, browser type, device identifiers, pages visited, and how you navigate our site. This is collected automatically through cookies and similar technologies.

How We Collect Information

We collect information in three ways:

Directly from you — when you create an account, place an order, contact us, or otherwise provide information voluntarily.

Automatically — through your device when you visit our site, using cookies and similar tracking technologies.

From service providers and partners — such as Shopify, payment processors, and analytics providers who process data on our behalf.

How We Use Your Information

We use the information we collect for the following purposes:

Order fulfillment: processing payments, confirming orders, arranging shipping, and handling returns or exchanges.

Account management: creating and maintaining your account, and sending you account-related notifications.

Customer support: responding to your questions and resolving issues.

Marketing communications: sending promotional emails only to customers who have opted in. You may unsubscribe at any time using the link in any marketing email. Unsubscribing does not affect transactional or order emails.

Site improvement: understanding how visitors use our site so we can improve the experience.

Security and fraud prevention: detecting and addressing fraudulent, illegal, or harmful activity.

Legal compliance: meeting our obligations under applicable law, responding to lawful requests, and enforcing our terms.

How We Share Your Information

We do not sell your personal information. We may share it in the following limited circumstances:

Service providers: companies that help us operate our business — such as Shopify, shipping carriers, and customer support tools. These providers are contractually required to protect your data and use it only as directed by us.

Advertising partners: we may share limited data with advertising platforms to show you relevant ads. You can opt out at any time — see Section 10.

With your consent: when you direct us to share information, such as through social login integrations.

Legal obligations: when required by law, court order, or to protect the rights and safety of HearSilk, our customers, or others.

Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Our Relationship with Shopify

Our Services are hosted on Shopify's platform. When you visit or purchase from our store, Shopify collects and processes certain information about your interaction with the Services to provide and maintain the platform.

Information you submit through our store is transmitted to and stored by Shopify, whose servers may be located outside your country of residence. Shopify is independently responsible for certain aspects of data processing, including responding to data rights requests related to their own systems.

To learn more, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we have no control over and accept no responsibility for their content or data practices. Visiting a third-party link from our site does not mean we endorse that site.

Children

Our Services are not directed to children. By using this site, you represent that you are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with their personal information, please contact us at sales@hearsilk.com and we will delete it promptly.

Security & Retention

We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We recommend you do not share sensitive information over unsecured channels.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we delete or anonymize it.

Shipping notice: Delivery timelines are estimates only. Orders are fulfilled through third-party logistics providers. We are not liable for delays caused by carriers, customs, or other events outside our control.

Your Rights

Depending on where you live, you may have some or all of the following rights. To exercise any of these rights, email us at sales@hearsilk.com.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing certain requests. For rights related to data processed by Shopify directly, visit the Shopify Privacy Portal.

International Transfers

Our Services are operated for customers in the United States. Your information may be stored and processed on servers located in the United States or other countries where our service providers operate.

By using our Services, you acknowledge that your information may be transferred across borders and that data protection laws in those countries may differ from the laws where you reside.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or want to raise a concern about how we handle your personal information, please reach out:

For data processed by Shopify on our behalf, you may also contact Shopify directly via the Shopify Privacy Portal.