Refund policy
30-Day Return & Replacement Policy
We offer a 30-day return and replacement policy from the date of delivery.
Eligibility for Returns & Replacements
To be eligible, the product must:
• Be returned within 30 days of delivery
• Be accompanied by proof of purchase
• Include all original accessories, manuals, and packaging
Important Note Regarding Hearing Aids
Hearing aids are personalized medical devices that may require programming and fitting based on individual hearing needs.
For hygiene and personalization reasons, opened or programmed hearing aids may not be eligible for return unless:
• The product has a manufacturing defect; or
• The device is not functioning as intended upon arrival.
Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 30 days of delivery at:
We will review the issue and arrange a replacement, repair, or refund where appropriate.
How to Start a Return or Replacement Request
To initiate a return or replacement request, please contact:
Please include your order number, product details, and a description of the issue to help us process your request quickly.
Returns Without Prior Authorization
Items returned without prior authorization from Hearsilk may not be accepted.
Refunds
Once the returned item is received and inspected, we will notify you of the approval status.
Approved refunds will be issued to the original payment method within 10 business days.
If a replacement is available, we may offer a replacement instead of a refund where appropriate.
Delayed Refunds
If you have not received your refund after 10 business days from approval, please contact us at: